Terms of Service
Terms of Service for DIYAR ALSHAM MARKET LIMITED, a company registered in England and Wales, trading as Goodies Supermarket.
Overview
Welcome to goodiessupermarket.co.uk, operated by DIYAR ALSHAM MARKET LIMITED (trading as Goodies Supermarket). Throughout the site, the terms “we”, “us” and “our” refer to DIYAR ALSHAM MARKET LIMITED. Our platform offers you access to a wide range of grocery and supermarket products through our website, subject to your acceptance of these Terms of Service (“Terms”), including all policies and notices referenced herein.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and content contributors.
If you do not agree to all the Terms, you may not access the website or use any services.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services to you.
Section 1 – Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction.
Section 2 – General Conditions
We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer over secure networks.
You are responsible for maintaining the confidentiality of your account login details and for all activity carried out under your account. You must notify us immediately at info@goodiessupermarket.co.uk if you believe your account has been accessed without your authorisation. We shall not be liable for any loss or damage arising from your failure to keep your login details secure.
Section 3 – Accuracy, Completeness and Timeliness of Information
We aim to ensure that all information on this site is accurate, complete, and current. However, we do not guarantee that all information is error-free. Any reliance on the material on this site is at your own risk. An order confirmation email does not constitute our acceptance of your order. A legally binding contract between you and us is only formed at the point at which your order has been dispatched. It is your responsibility to ensure that all contact details, including your email address and delivery address, are accurate at the time of placing your order. We cannot be held responsible for failed communications or non-delivery arising from incorrect details entered by you.
Section 4 – Modifications to the Service and Prices
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.
Section 5 – Products or Services
Certain products may be available exclusively online and may have limited quantities. All products are subject to our Refund Policy.
Product descriptions on the Goodies Supermarket website are provided for general informational purposes only. While we aim to keep information accurate, we do not guarantee the accuracy of nutritional, ingredient, or allergen information. Customers are responsible for reviewing product packaging before consumption. Where products are sold by weight, the weight of individual items may vary slightly from the stated weight. We do not accept liability for minor weight variances; the unit price displayed is the applicable price. Goods sold through our website are intended for personal and household use only. We shall not be liable for any loss arising from the commercial resale, redistribution, or use of our products as part of a business operation. Once goods have been delivered to the address specified in your order, risk of loss, damage, or deterioration passes to you. We shall not be liable for any deterioration in goods that occurs after delivery has been completed.
Section 6 – Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us.
You agree to provide current, complete, and accurate purchase and account information for all purchases made on our site.
If you amend your order prior to dispatch, existing items will be charged at the price quoted at the time of your original order. Any new items added to your order at the time of amendment will be charged at the price applicable at the time the amendment is made.
Section 7 – Optional Tools
We may provide access to third-party tools over which we neither monitor nor have control. Such tools are provided “as is” and “as available” without warranties of any kind.
Section 8 – Third-Party Links
Our Service may include links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party materials and do not assume liability for them.
Section 9 – User Comments, Feedback and Other Submissions
If you submit comments, feedback, or other materials to us, you agree that we may use them without restriction.
We reserve the right to monitor, edit, or remove content that violates these Terms.
Section 10 – Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Section 11 – Errors, Inaccuracies and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, or availability.
We reserve the right to correct any errors and update information at any time without prior notice.
Section 12 – Prohibited Uses
You are prohibited from using the site or its content:
- For any unlawful purpose
- To solicit others to perform unlawful acts
- To violate any international, national, or local regulations
- To infringe upon intellectual property rights
- To upload viruses or malicious code
Section 13 – Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
To the fullest extent permitted by law, DIYAR ALSHAM MARKET LIMITED shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service.
Section 14 – Indemnification
You agree to indemnify and hold harmless DIYAR ALSHAM MARKET LIMITED and its affiliates from any claim or demand arising out of your breach of these Terms.
Section 15 – Severability
If any provision of these Terms is determined to be unlawful or unenforceable, that provision shall be severed and shall not affect the validity of the remaining provisions.
Section 16 – Termination
These Terms are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by ceasing use of our Services.
Section 17 – Entire Agreement
These Terms and any policies posted by us constitute the entire agreement between you and us.
Section 18 – Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Section 19 – Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically.
Section 21 – Automated Chatbot and Enquiry Handling
We use an automated chatbot system to respond to customer enquiries submitted through our website. By submitting an enquiry, you acknowledge that your message may be processed by this automated system. The chatbot may collect your name, contact details, and the content of your enquiry for the purposes of responding to you and improving our customer service. Conversation records may be retained and reviewed by our staff. You may request to speak with a human representative at any time.
Section 22 – Marketing Communications
By making a purchase or signing up for our newsletter, you may be contacted by us for marketing and promotional purposes. Where required by law, we will obtain your explicit consent before sending marketing communications. We may contact you by any of the following means where you have consented or where we have a legitimate interest to do so:
- SMS (text message)
- Telephone (voice call)
You may opt out of marketing communications at any time by replying STOP to any SMS or WhatsApp message, clicking the unsubscribe link in any email, or contacting us at info@goodiessupermarket.co.uk. Opting out of marketing communications does not affect transactional or service-related messages relating to your orders.
Section 23 – Disclaimer Regarding Product Information
Product descriptions, nutritional information, ingredient lists, and allergen details displayed on our website are provided for general informational purposes only. While we make every effort to ensure accuracy, this information is subject to change by manufacturers without notice. DIYAR ALSHAM MARKET LIMITED accepts no liability for any loss, damage, or adverse reaction arising from reliance on product information displayed on the Site. Customers with allergies or dietary requirements are strongly advised to check the physical product packaging before consumption.
Section 24 – Force Majeure
We shall not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, strike, civil unrest, government action, or failure of third-party services.
Section 25 – Intellectual Property
All content on this Site, including but not limited to text, images, graphics, logos, and software, is the property of DIYAR ALSHAM MARKET LIMITED or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this Site without our prior written consent.
Section 26 – Pricing Errors
Whilst we take every care to ensure that prices displayed on our website are accurate, errors may occasionally occur. If a product in your order is found to be incorrectly priced, we will contact you before dispatch to notify you of the correct price. You will then have the option to proceed with your order at the correct price or to cancel that item. We are under no obligation to supply any product at an incorrect lower price, even after an order confirmation has been sent.
Section 27 – Product Substitutions
Products are subject to availability. In the event that an item you have ordered is unavailable at the time of dispatch, we may substitute it with a product of equivalent or greater value. You will be informed of any substitution prior to or at the time of delivery, and you have the right to reject any substitute item. You will not be charged for a substitute item that you choose to decline.
Section 28 – Minimum Order Value
We reserve the right to set and amend a minimum order value from time to time. Orders below the minimum order value may be subject to an additional small order charge, which will be displayed clearly at checkout before you confirm your order. We reserve the right to decline orders that do not meet any applicable minimum order threshold.
Section 29 – Payment Failure and Debt Recovery
If your payment is declined, fails, or is subsequently reversed after delivery, we reserve the right to suspend your account and your ability to place further orders until the outstanding balance is paid in full. We reserve the right to pursue recovery of any outstanding amounts owed to us, including by instructing a debt collection agency or taking legal action as appropriate. You agree to reimburse us for any reasonable costs incurred in recovering outstanding payments.
Section 30 – Right to Cancel or Refuse Orders
We reserve the right to cancel, refuse, or suspend any order at any time if we have reasonable grounds to suspect fraud, misuse of our services, a breach of these Terms, or if there is an outstanding unpaid balance on your account. In such circumstances, we will endeavour to contact you promptly. We shall not be liable to you for any loss or inconvenience arising from a cancellation made in good faith under this clause.
Section 31 – Age-Restricted Products
Certain products available on our website may be subject to age restrictions under applicable law, including but not limited to alcohol, certain medicines, and other regulated items. By placing an order for any age-restricted product, you confirm that you are of the required legal age to purchase that product and that the person accepting delivery will also meet the age requirement. We operate a Challenge 25 policy for age-restricted items. Our delivery staff may request valid photographic identification from the person accepting delivery. If we are not satisfied that the recipient meets the age requirement, we will withhold the age-restricted items and you may still be charged for them. We reserve the right to cancel any order for age-restricted products at our discretion.
Section 32 – Website Content and Permissions
All content on this website, including but not limited to text, product descriptions, images, graphics, logos, and software, is the property of DIYAR ALSHAM MARKET LIMITED or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, publish, display, or create derivative works from any content on this website without our prior written consent. Permission must be sought in writing before any content from this website is reproduced or used for any commercial or public purpose.
Section 33 – Product Recalls and Safety Notices
In the event that a product you have purchased from us is subject to a product recall, safety notice, or quality issue, we reserve the right to contact you using the details you have provided at the time of purchase. You agree that we may process your personal data for this purpose, which constitutes a legal obligation under applicable food safety and product liability law. We will act promptly and in accordance with any guidance issued by the relevant regulatory authority.
Section 34 – Promotions, Vouchers and Discount Codes
Any promotions, discount codes, vouchers, or special offers available on our website are subject to their own individual terms and conditions. We reserve the right to withdraw, amend, or limit any promotion at any time without prior notice. Promotions cannot be combined with other offers unless expressly stated. Discount codes are valid for one use per customer unless otherwise specified, and may not be transferred or exchanged for cash. Any refund arising from an order paid using a voucher or discount code may be issued as store credit at our discretion.
Section 35 – Delivery Photographs
Our delivery partners may take a photograph of your order at the point of delivery as confirmation that the order has been successfully delivered. This photograph may include the delivery location (such as your front door or a safe place). By placing an order, you consent to this practice. Delivery photographs are retained for a limited period and are used solely for the purposes of confirming delivery and resolving any disputes. For further information on how this data is handled, please refer to our Privacy Policy.
Section 20 – Contact Information
For questions about these Terms of Service, please contact:
DIYAR ALSHAM MARKET LIMITED
Website: https://goodiessupermarket.co.uk
Email: info@goodiessupermarket.co.uk
Address: 39-43 Park Royal Road, London, United Kingdom, NW10 7LQ